Welcome to the Grip Fit Store FAQ page! We’ve compiled answers to the most common questions about our premium golf equipment, shipping policies, and customer service. Whether you’re a weekend warrior or a serious competitor, we’re here to help you get the gear you need to improve your game.

Product Questions

Q: What types of golf equipment do you offer?
A: We specialize in premium golf gear including drivers, hybrids, iron sets, on-course accessories, and innovative training aids. Our selection is curated to help golfers at all levels improve their game.
Q: How do I know which clubs are right for my skill level?
A: Our product descriptions include detailed specifications and recommended skill levels. If you need personalized advice, feel free to email our golf-obsessed team at [email protected] – we’re happy to help you choose the perfect equipment for your game.
Q: Do you offer left-handed golf clubs?
A: Yes! Many of our products are available in left-handed versions. Use our product filters or check individual product pages for availability.

Shipping & Delivery

Q: What shipping options do you offer?
A: We offer two reliable shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivers in 10-15 days after processing (perfect for tournament prep)
– Free Shipping: On orders over $50 via EMS, delivers in 15-25 days (great for budget-conscious golfers)
Q: How long does order processing take?
A: Our team carefully inspects and packs each order within 1-2 business days. You’ll receive tracking information as soon as your package leaves our Chicago warehouse.
Q: Do you ship internationally?
A: Yes! We ship worldwide (excluding Asia and some remote areas). We handle all customs documentation to minimize delays for our global customers.

Returns & Exchanges

Q: What’s your return policy?
A: We stand behind every shipment with our 15-day return policy. If any item doesn’t meet your expectations, simply contact our customer service team to initiate a return. Items must be in original condition.
Q: How do I start a return?
A: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Payment & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Customer Service

Q: How can I contact customer service?
A: Our golf-loving team is ready to help at [email protected]. We typically respond within 24 hours (excluding weekends).
Q: What are your business hours?
A: Our Chicago-based team operates Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Q: Where is your warehouse located?
A: All orders ship from our Chicago facility at 2487 Vine Street, Chicago, US 60605.

“We measure success by your satisfaction – not just your handicap.” If you don’t see your question answered here, please don’t hesitate to contact us. At Grip Fit Store, we’re committed to making your golf gear shopping experience as smooth as your perfect swing.