At Grip Fit Store, we’re committed to delivering premium golf equipment with the same precision we apply to club fitting. Our shipping and returns policies are designed to get you playing with confidence while protecting your investment.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to meet your needs:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes full tracking
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote regions. International customers may be subject to customs fees which are the customer’s responsibility.

Returns & Exchanges

We stand behind our products with a 15-day return policy from the date of delivery. If your purchase doesn’t improve your game as promised, we’ll make it right.

Important Exceptions

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used Training Aids & Fitness products
  • Custom-fitted clubs (Drivers, Hybrids, and Iron Sets with personalized specifications)

3-Step Return Process

Step 1: Initiate Your Return

Email our Chicago-based support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return

Email Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Grip Fit Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s)]
Reason: [Brief explanation]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please include:

  • Original packaging
  • All accessories
  • Completed return form (will be emailed to you)

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Refund Processing

Upon receiving and inspecting your return:

  • Refund Timing: 3-5 business days after we process your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchange Processing: New items ship within 1-2 business days after return approval

Exchange Options

Prefer a different club in our lineup? We offer exchanges for:

  • Different shaft flex on Drivers
  • Alternate loft angles on Hybrids
  • Complete Iron Sets of equal value

Simply note your preference in your return request email.

International Returns

For customers outside the US (excluding certain Asian and remote regions):

  • Return shipping must be via trackable service
  • Customs fees/duties are non-refundable
  • Processing may take additional 3-5 business days

Need Assistance?

Contact our Chicago team for personalized help:

Grip Fit Store
2487 Vine Street
Chicago, US 60605
Email: [email protected]

We’re committed to ensuring your complete satisfaction – both with our products and our service.